Customer Service

Shipping & Delivery
Gans Judaica is proud to offer international shipping to hundreds of countries worldwide. We proudly ship most of our products from Israel. All orders are processed during weekdays only, Sunday thru Thursday, except holidays. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you..
Privacy & Security
Protecting your privacy and the personal information you provide us is a top priority for us. For this reason, we do not sell, rent, transfer or provide access to your personal information to third parties for their marketing purposes without your explicit consent. We want our users to fully understand what information we collect, how we use this information, and the steps we take to protect your personal information. Please read this privacy policy to learn more.
Returns & Replacements
Contact our sales department here for return address. Please, specify your order confirmation number. Return merchandise within 30 days of delivery for replacement or full refund (excluding Shipping costs). Product must be returned to us in its original condition, with the original sales slip. Product must be returned to us with its original boxing. Custom made items are not cancelable or returnable for refund..
Ordering
The on-line purchasing process is simple and easy to use. To place an order, simply add items to your shopping cart, and follow the onscreen instructions as you go through the checkout. Enter your shipping address and contacts details, select your shipping and payment method and follow the subsequent email notifications as your order is processed..
Viewing Orders
You can see the goods in your shopping cart at any time during the order process by selecting view cart. Following completion of yor order, please log in and view your account to follow the processing of your order..
Updating Account Information
Please log on with our user name and password to update your account information at any time.