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Policy


We, and the Israeli artists we work with, appreciate your business and strive to give you the very best service possible. At Gans we respect your right to privacy and are committed to maintaining your confidence and trust. In order to make your purchase at Gans a success we included for you some more information about all the important details that will ensure your transaction.


Privacy


Gans Judaica privacy policyIn order to protect you and any personally identifiable information you share with us we built this secure site. We are committed to respecting your online privacy and recognize your need for appropriate protection of any personally identifiable information you share with us. Your personal information will never be shared or sold by us. If you feel that your privacy has been violated by us, or have any other question concerning privacy, do not hesitate to contact me at: Michael@gans.co.il


PAYMENT INSTRUCTIONS


Ordering at GansWe accept PayPal and all major credit cards. You, dear customer, know us for quite some time now and are aware that at Gans we would like to make your purchase as easy and safe as possible. Hereunder you have several means of secure payment that you can choose from. We appreciate your concerns about transmitting personal information over the internet. To safeguard your privacy and confidentiality we have secured our site with Secure Sockets Layer (SSL) that encrypts the Information and ensures that the Information you send is only seen by us. You can pay with American Express, MasterCard, and Visa using the green check-out field in your shopping cart OR use the PAYPAL checkout payment gateway. PayPal was designed to be one of the safest ways to send money online. The payments are sent without sharing financial information. Should you still feel uncomfortable we suggest that you send your card # in 2 separate e-mails. For example, you can send the last 4 numbers, along with the expiration date, in a separate e-mail. You can also send us your credit card information by fax at 972-7732-67002, by e-mail, or by phone 972-2-625-1159. When calling or faxing from the U.S., please remember to dial the international access phone code, 011, before dialing the phone number. Thank you. Please give us the name of the cardholder, if it is not you. If you are using American Express, in addition to the card number, we will need the 4 numbers that are printed on the face of the card (they are printed, not embossed). Please be sure to include your shipping address! If you are sending the item as a gift, please tell us the address of the recipient. Thank you.


PayPal


paypalPayPal is the safe, fast way to pay everywhere! Use PayPal to shop at the Gans Gift and Judaica web-site, knowing that your financial details are never shared. With PayPal you pay in a few easy clicks. No hassle of getting out your wallet or typing your card details into different sites. All you need is your email address for quick, easy payment. PayPal hides your financial details so you don't have to share them online. We integrated PayPal into our website to protect your purchases so just in case there's a problem, you can get your money back.


Shipping


Shipping from Gans IsraelBefore you decide of the means of shipping please take a moment to read about the various shipping possibilities. In Israel we ship by registered mail. Outside Israel merchandise will be sent to you by registered airmail or EMS international Express Mail courier service. As shipping with registered airmails takes more time and is handled by more hands than EMS we recommend you use the courier service whenever you order breakable or delicate items. After entering the items of your choice into the shopping cart and choosing the kind of shipping you decided on, you will get the price of the items and the shipping. Please be advised that REGISTERED AIR MAIL WEIGHT IS LIMITED TO 4 POUNDS. When you request shipping a higher weight you will get a RED message to change the means of transport. Our calculation of the shipping is limited to 40 pounds that covers most of the orders. For bulk shipping like corporate gifts, synagogue gift stores, or Simcha favors we will get you the shipping info before billing you. IT IS IMPORTANT THAT you make sure to include your shipping address! Delivery time by EMS courier services is usually 4-5 working days. It may take longer if your work is held up at US Customs. Tracking information can take up to 48 hours to be updated after the order is shipped. PLEASE NOTE: When your package has been shipped with EMS it will be delivered by US Mail special delivery. US Mail will make 2 delivery attempts. If your package cannot be delivered (i.e. no one available to take delivery), US Mail will leave a note informing you that the package is at the local post office where it will be kept for 1 WEEK. If not collected during this time, it will be returned to Israel.


Sizes


Sizes of articals at GansIn Israel we use the metric system. However, as most of our customers abroad use inches to measure, we translated the sizes into inches. Please note that the conversion is not exact, and sometimes there may be a slight difference.


Accuracy


Accuracy at Gans JerusalemPlease remember that most of the items on this website are hand made. As such, the item that you receive may vary slightly from pictured product. We have made every effort to display the items as color accurate as possible. Please be aware that as colors depend on your monitor sometimes color may look different in reality.


Special Orders


Special OrdersWhen you request a special feature like additional personalizing or a larger size, and paying by credit card the difference in price will be charged by us with the original amount. All you have to do is mention your wish when ordering the item. However paying by PAYPAL and ordering a special order item like personalizing a product or requesting an additional feature, a larger size, or a further request you can pay for the price of the addition here. We will adjust the price for you in the exact amount so that you know beforehand exactly how much you are going to pay. To make it easy we will send you the link to it by Email.


Gift Wrapping


Gift wrapping at GansWe know that the greatest gift begins from a beautiful ribbon you pull to open your present. Tearing open the wrapping of the gifts is music to the ears. That why we decided to wrap the gifts for you free of charge. When ordering please let us know if this is a gift that you'd like us to wrap for you. We w ill also include a greeting card free of charge. Please remember to write the text for your card in the Message or Comments field before you check out.


Made in Israel


Made in IsraelMost of you made it a tradition to buy Made In Israel products. However if you asked yourself: why buy made in Israel Judaica and gifts? Here are a few reasons why buy Made In Israel. When you buy Judaica and gifts (or anything else for that matter) made in Israel you are supporting the artists who live there and work there. With Gans on line, the best virtual shopping mall devoted to Israeli products you have the opportunity to shop all the things you like from Israel. At Gans Jerusalem we encourage Israeli artist to come forth with the products that they design and produce here. We are sure you appreciate the effort and knowledge and will go on buying Israeli made products.

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